INNOPLEX is a service-disabled veteran-owned small business dedicated to making a difference in the world. We celebrate the importance of the work our employees perform and strive to hire individuals that value loyalty, integrity, respect, and honesty. This cultural fabric enables us to foster a high performing team in a family-like environment. Come join us!
Responsibilities: As an INNOPLEX System Administrator you will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manage IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support for the escalation and communication of status to agency management and internal customers.
Provides support for the dispatched system and hardware problems and remain involved in the resolution process.
Provide in-depth experience in troubleshooting IT systems
Configure and manages UNIX and Windows operating systems and installs/loads OS software
Provide detailed analysis and feedback to management and internal customers for escalated tickets
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices
Optimize system operations and resource utilization, and performs system capacity analysis
Provide support for implementation, troubleshooting, and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Clearance Required: Current & active TS/SCI clearance with appropriate polygraph
Five (5) years system administration experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor's degree.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
At least 5 years system administration experience including application administration.
Familiarity with installing, configuring, tuning, and troubleshooting common GOTS and COTS software.
At least 5 years troubleshooting software installations and operations.
Fundamental understanding of computer networks and be able to identify, troubleshoot, and document network connectivity and performance issues.
At least 5 years analyzing and correcting data flow issues within systems.
Experience in understanding network diagrams and schematics to troubleshoot dataflow and computer system related issues.
Willing to perform shift work (Panama Shift Schedule attached below)
Skills / Domain Knowledge –
Experience in contributing to the development of sections of engineering documentation such as Standard Operating Procedures
Working knowledge of enterprise dataflow and NiFi.
INNOPLEX, LLC is a family-focused company that has won numerous awards for Top Ranked Benefits, Best Places to Work, and Best Government Contractor in Howard County! Established in 2005, we have over 90 employees with the majority having a rich military service history. Our employees are mostly located in the surrounding areas of Columbia, MD and Aberdeen, MD. INNOPLEX, LLC is a mission-focused company with a wide range of expertise to include RF SIGINT Solutions, Wireless Protocol Processing, Cyber, and Mission Critical IT Operations. INNOPLEX, LLC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.