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Help Desk (3pm-11pm)

Annapolis Junction, MD
This opportunity supports an Enterprise IT contract with a team of 60+ engineers responsible for the architecture, engineering, integration, operations, maintenance and sustainment of a world-wide multi-level / multiple classification Enterprise IT environment enabling collaboration between the US and Foreign parties.  This Enterprise architecture serves as a gateway for the deployment of new network, enterprise software, and SIGINT applications into a custom global collaboration environment. Cross domain security, user access controls and continuous monitoring are critical to the success of the program.
  • ​Provides support for implementation, troubleshooting and maintenance of Information technology (IT) systems.
  • Manages IT system infrastructure and any process related to these systems.
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
  • Provides support for the escalation and communication of status to agency management and internal customers.
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
  • Bachelor’s degree in a technical discipline from an accredited college or university is required.  Five (5) years of additional system administration experience may be substituted for a bachelor’s degree
  • Must currently hold a TS\SCI with Polygraph Clearance
  • Shift work required! Sunday-Thursday 3pm-11pm
 
INNOPLEX, LLC is a family-focused company that has been awarded numerous awards to include Top Ranked Benefits, Best Places to Work, and Best Government Contractor in Howard County! Established in 2005, we have over 85 employees with the majority having a rich military service history.  Our employees are mostly located in the surrounding areas of Columbia, MD and Aberdeen, MD. INNOPLEX, LLC is a mission-focused company with a wide range of expertise to include RF SIGINT Solutions, Wireless Protocol Processing, Cyber, and Mission Critical IT Operations.
 
 
INNOPLEX, LLC is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Laurie Beatty
Director of Talent Engagement| INNOPLEX, LLC

443​-539-8454 
* Laurie.beatty@inno-plex.com

 
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