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System Administrator I

Annapolis Junction, MD · Computer/Software
Come work for a company that is more family than corporate. INNOPLEX is a service-disabled veteran-owned small business that puts its employees first! Over the last 15 years we have built a company shaped by our workforce. We only hire the best, most driven and talented people to help us support the most important customer in the world.

Job Description:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Capabilities
  • Provides support for implementation, troubleshooting, and maintenance of IT systems. 
  • Manages daily activities of configuration and operation of IT systems
  • Provides Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
  • Provides assistance to users in accessing and using IT systems
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provides support for the escalation and communication of status to agency management and internal customers
  • Optimizes system operations and resource utilization, and perform system capacity analysis and planning
Required:
Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor’s degree.

Qualifications:
Five (5) years’ experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required.

Clearance Required:
Position requires TS/SCI clearance with polygraph

INNOPLEX, LLC is a family-focused company that has won numerous awards for Top Ranked Benefits, Best Places to Work, and Best Government Contractor in Howard County! Established in 2005, we have over 90 employees with the majority having a rich military service history.  Our employees are mostly located in the surrounding areas of Columbia, MD and Aberdeen, MD. INNOPLEX, LLC is a mission-focused company with a wide range of expertise to include RF SIGINT Solutions, Wireless Protocol Processing, Cyber, and Mission Critical IT Operations.

INNOPLEX, LLC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.




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