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System Administrator 3 (Windows/Linux)
Annapolis Junction, MarylandINNOPLEX is a service-disabled veteran-owned small business dedicated to making a difference in the world. We celebrate the importance of the work our employees perform and strive to hire individuals that value loyalty, integrity, respect, and honesty. This cultural fabric enables us to foster a high performing team in a family-like environment. Come join us!
Job Description:
The System Administrator will have the following experience and responsibilities: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT)systems; Manages IT system infrastructure and any processes related to these systems; Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.; Provides Tier I (Help Desk) and Tier 2 (Escalation)problem identification, diagnosis and resolution of problems; Provides support for the escalation and communication of status to client management.
Requirements:
Current & active TS/SCI clearance with appropriate polygraph
Qualifications:
INNOPLEX, LLC is a mission focused and family-oriented company supporting global customers in the intel and defense community. Established in 2005, we have over 140 employees with the majority having a rich military service history. Our headquarters are in Columbia MD with employees delivering mission results across the US. INNOPLEX delivers innovative solutions in the areas of high-performance software engineering, IT operations, cloud infrastructure, national to tactical systems engineering, and cyber and signals analysis.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Description:
The System Administrator will have the following experience and responsibilities: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT)systems; Manages IT system infrastructure and any processes related to these systems; Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.; Provides Tier I (Help Desk) and Tier 2 (Escalation)problem identification, diagnosis and resolution of problems; Provides support for the escalation and communication of status to client management.
Requirements:
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Manage the daily activities of configuration and operation of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Provide assistance to users in accessing and using IT systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Experience supporting SIGINT Collection Systems
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Provide in-depth experience in trouble-shooting IT systems
- Computer operating system experience with Windows-based platforms including scripting and automation
- Utilizing computer operating systems for LINUX-based platforms including scripting tools for routine system administration tasks and automation
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Provide detailed analysis and feedback to client management and internal customers for escalated tickets
- Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
- Analyze and resolve complex problems associated with server hardware applications and software integration
Current & active TS/SCI clearance with appropriate polygraph
Qualifications:
- Bachelor’s Degree from an accredited college or university in a Technical Discipline
- Fifteen (15) years of experience as a System Administrator in programs and/or contracts of similar scope, type, and complexity
- To substitute for a Bachelor’s Degree, five years of additional experience as a System Administrator may be supplemented
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.