INNOPLEX is a service-disabled veteran-owned small business dedicated to making a difference in the world. We celebrate the importance of the work our employees perform and strive to hire individuals that value loyalty, integrity, respect, and honesty. This cultural fabric enables us to foster a high performing team in a family-like environment. Come join us! Job Description: Perform System Administration to troubleshoot and maintain a stand-alone Government research and development laboratory. This laboratory comprises the network infrastructure, servers (both physical and virtual), and workstations needed to support mission requirements. Operating systems in use include several flavors of Linux, Windows, and OS X. Hardware includes: Dell servers, switches, network attached storage arrays, and tape drives; Symantec backup appliance; Cisco switches; Apple workstations; and custom built workstations.
Requirements:
The Level 2 Systems Administrator shall possess the following capabilities:
Provides support for implementation, troubleshooting and maintenance of IT systems
Manages the daily activities of configuration and operation of IT systems
Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provides support for the escalation and communication of status to agency management and internal customers
Optimizes system operations and resource utilization, and performs system capacity analysis and planning
Provides support for the dispatch system and hardware problems and remains involved in the resolution process
Provides in-depth experience in troubleshooting IT systems
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Contributes to the development of sections of systems engineering documentation such as System Engineering Plans, Initial Capabilities Documents, Requirements specifications, and Interface Control Documents
Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
Experience with Citrix and VMware virtualization platforms
Experience installing and configuring virtual servers and clients
Clearance Required: Current & active TS/SCI clearance with appropriate polygraph Qualifications:
Bachelor’s Degree from an accredited college or university in Systems Administration, Computer Science, Information Systems, or a technical discipline
Ten (10) years of experience in programs and contracts of similar scope, type, and complexity
To substitute for a Bachelor’s Degree, five (5) years of experience as a Systems Administration may be supplemented
INNOPLEX, LLC is a mission focused and family-oriented company supporting global customers in the intel and defense community. Established in 2005, we have over 140 employees with the majority having a rich military service history. Our headquarters are in Columbia MD with employees delivering mission results across the US. INNOPLEX delivers innovative solutions in the areas of high-performance software engineering, IT operations, cloud infrastructure, national to tactical systems engineering, and cyber and signals analysis.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Chelsea Jackson Technical Recruiter at INNOPLEX, LLC chelsea.jackson@inno-plex.com 7067 Columbia Gateway Dr. #280, Columbia, MD 21046 inno-plex.com linkedin.com/inno-plex